The Sandholm Way describes the mission, vision, and values that drive the work of Sandholm Excellence Center and Sandholm Associates. The Sandholm Way is based on long-term experience in successful business development.

OUR CUSTOMER´S RESULTS ARE THE FOUNDATION OF OUR SUCCESS 
During the over 45 years that Sandholm Associates has been a leading player in the field of Quality in northern Europe, our most important asset has been the success our customers have achieved as a result of the new approaches and skills we helped them to learn.  We focus on achieving good results – not enforcing strict adherence to any one tool or method.  The breadth of knowledge that Sandholm consultants maintain allows us to see beyond the tools, which are merely the means for improvement, to the end goal of achieving quality and improvement for our clients.  We help our clients find the path to success - by any means necessary.

CUSTOMER SOLUTIONS FOR UNIQUE CHALLANGES
Sandholm Associates customises its approach to each organization and project.  While existing concepts, models, and tools are the foundation of this work, it is crucial that they are adapted, integrated, and developed with consideration for each new situation and for long-term application.

HELP BUSINESS HELP THEMSELVES 
Sandholm Associates consultants do not take over responsibility for implementation, but teach our clients to help themselves.  We promote competence building and provide coacing, mentoring, and specialist knowledge in order to strengthen our clients’ operations.  Quality work is most successful in the long term when all staff have adopted the culture of improvement, have learned the skills necessary to perform the work, and follow their own initiative to maintain the progress of the work.  
        
METHOD AND KNOWLEDGE DEVELOPMENT
Sandholm Associates constantly updates the concepts, methods, and tools taught in our courses and used in our consulting.  Sandholm is deeply committed to research, has a strong international outlook, and is committed to leading the field of Excellence through knowledge, partnership, collaboration, and networking. We share our findings and experiences through regular publication of articles and books that reflect the latest information in Quality and Excellence.

PRACTICAL LEARNING AND EXPERIENCE
Sandholm Associates programs include an optimal balance of classroom education and practical experience in order to best prepare our students for success in their organization.  Projects include exercises, internship cases, and self-directed project work that is used to illustrate the knowledge learned in the classroom, and give course participants an opportunity to apply the newly-acquired knowledge to real life, while still having access to feedback from consultants. 

LEADERSHIP AND CULTURE CHANGE
Sandholm Associates focuses on leadership and internal cultural change because it is crucial to long-term success in quality initiatives.   We train leaders to constantly improve their businesses to meet customers’ needs and deliver quality products/service.  We also train leaders to involve all levels of staff, and to value the contribution they make to deliver quality.  We train staff, or help leadership train staff internally, to understand quality and improvement methodology, and to understand their role in the work.  All of this prepares an organization for the major cultural change that is necessary for any large-scale improvement initiative.